Legal
Refund & Cancellation Policy
Last updated 8 August 2026
1. What you are buying
Only Upscalers sells credits. A credit is spent when you run an upscale, and how many a run costs scales with the output size you ask for — the cost is shown before you run it. Credits reach your account either through a plan, which grants them on a recurring basis, or through a one-time top-up.
2. Failed upscales are refunded automatically
If a run fails, the credit reserved for it returns to your balance on its own. You do not need to contact us and you do not need to ask. This happens whether you stay on the page or close the tab — a scheduled check settles anything that was missed. If you can see a failed job in your library that still has not returned its credit after an hour, that is a bug: tell us and we will put it right.
3. Subscriptions and auto-renewal
Paid plans are monthly subscriptions. Once you subscribe, the plan renews automatically each billing period and the fee is charged to your payment method until you cancel. Prices shown are GST inclusive where applicable, and every successful payment produces a GST-compliant invoice in your account.
4. Cancelling a plan
You can cancel from the pricing page or your account at any time. Cancellation stops the next renewal charge; it does not end the period you have already paid for. You keep access, and the credits already granted for that period, until it ends. There is no cancellation fee.
5. Refunds on payments
Credits and upscaling are digital services delivered immediately after payment, so fees for a billing period that has started are generally non-refundable, including credits you did not use. This is the same position set out on our pricing page.
6. When we will refund you
We refund, on review, where the charge itself was wrong: a payment that failed but was still captured, a duplicate charge, or a charge taken after you had already confirmed a cancellation. If the Service did not do what we said it would, write to us and we will look at it on its merits rather than hide behind the paragraph above.
7. What we will not refund
Credits consumed by upscales that completed successfully are not refunded on the basis that you did not like the result. AI upscaling reconstructs detail that was not in your original image, and results vary with source material. The crop preview exists precisely so you can test settings on a small region before spending credits on a full run — please use it. Previews cost no credit, though each plan includes a monthly allowance of crop previews rather than an unlimited supply; the number is on the pricing page.
8. Trial operations
New accounts receive a small number of trial upscales. These cost nothing, produce watermarked output, and are not purchased — so there is nothing to refund on them.
9. How to request a refund
Email support@scientiaai.com from the address on your account, with your account email and the invoice ID. If it concerns a specific run, include the job name. We aim to respond within 2 business days.
10. How refunds are paid
Approved refunds go back to the original payment method, through the payment partner that processed the charge. We cannot refund to a different card or account. Once approved, a refund is typically credited within 5–10 business days, though the exact timing is set by your bank or card issuer rather than by us.
11. Contact
Scientia AI Private Limited (CIN U62091GJ2024PTC150774). Questions about this policy can be sent to support@scientiaai.com.